I am the only person reviewing what our matcher holds, and I also wrote the rules it holds things against. That was fine while the volume was small. Our controller pointed out last week that I am approving my own work, and she is right.
Two options in front of me. Send everything the agent holds to the AP lead instead of me, which hands her a queue she has no context for and stops me seeing the cases that tell me a rule is wrong. Or split it, so anything held on a rule I changed in the last 30 days comes to me and everything else goes to her.
The second one is what I want to build. What I cannot tell is whether it is a real control or a clever way to keep reviewing my own work, and I would rather find that out here than in an audit.
For scale: about 900 invoices a month, roughly 120 held for review, two people in AP. Has anyone put an arrangement like this in front of an auditor and had it survive?